Step 1
By looking at this site you have taken the first important steps to resolving your problems and begin to start feeling better. The first part of the healing process is to be aware of the problem and take positive steps to resolve the situation.
Step 2
To use our site or to gain access to therapy you are not required to register any personal information. Our payment system provided by Barclays does require you to enter certain information to verify your payment to prevent fraud. Any personal details submitted are not stored by Counselling2u.com Ltd and all emails are sent through a secure server.
Step 3
Go to the Book an Appointment part of our site and enter the details requested.
Step 4
At this stage you need to decide on the type of Counselling that will suit you best. In the early stages of recovery some people may find it easier to express their feelings by email instead of talking. However, we are all very different people and what suits one person may not suit you. Please note, if you select telephone counselling it is important to specify your preferred contact day and time.
Step 5
Choose the number of sessions you would like to pay for in advance. Please note, there is a discount for booking 3 sessions. If you are uncertain about the type of counselling that will suit you best we suggest you initially book one session.
Step 6
If you have chosen telephone counselling, use the Book an Appointment form to send us a brief outline of your problems. Ideally this should be detailed enough for us to allocate the most suitable counsellor but brief enough to be read in about 5 minutes. We will then confirm your appointment by email and our counsellor will call you at the agreed time. Please note your session starts at the agreed time and if you are unable to take the call our counsellor will try several times over the duration of the appointment.
If you have chosen email counselling, use the Book an Appointment form to send us a detailed explanation of your situation. Within reason, your email can be as long as necessary although you should keep the subject as relevant as possible. Our Director of Counselling will review your email and you will receive a reply within 48 hours from a qualified, experienced counsellor.
Step 7
Review our Terms and Conditions section and tick the appropriate box on the Book an Appointment form.
Step 8
To allow us to channel our marketing resources to the most efficient method of advertising we would appreciate your help by letting us know how you heard about our company.
Step 9
Once you have completed the Book an Appointment form you need to click “add
payment details“ to direct you to the Barclays EPDQ system to enter your
credit card or switch details.